How to backup your wallet and record your seed phrase
IMPORTANT – Please ensure you backup your wallet and record your ‘Seed Phrase’ and store it in a secure place.
The Qoin Wallet has a 3-Stage secure backup process. It is IMPORTANT to backup your Wallet and write down your unique 12 word ‘Seed Phrase’.
***Your 12 word seed phrase MUST be written down and stored in a safe offline place and in at least three different places. If you do not store your seed phrase and you lose or change mobile device, you have the potential to lose the Qoin you already have***
Your Qoin Agent or Qoin Support can provide you with a ‘Seed Phrase’ Record Sheet for one or multiple Wallets. The ‘Seed Phrase’ is used if you need to transfer your Wallet to a new device or lose your device.
WARNING: If you have lost your ‘Seed Phrase’, you lose all access to the Wallet and your Qoin! We are not able to reset or transfer the funds if the Seed Phrase is lost.
To Backup your Wallet:
1. Make sure you are connected to the Internet.
2. In your Qoin Wallet App go to SETTINGS (bottom right corner).
- When you open the Settings window, a message displays that your wallet is not backed up. This message will always display until you’ve backed up your wallet.
3. To Backup your wallet, either tap the BACKUP WALLET button in the message or the backup this Wallet Settings option.
4. Follow the instructions and select the ‘Backup my Wallet’ to proceed.
5. Write down the generated seed phrase and have it ready for confirmation before finalising the backup process.
- When ready select ‘OK, I wrote this down’ to continue.
It is paramount that you write down your Seed Phrase and store it in a safe place. Whenever you want to access your wallet from a different device, you will need your Seed Phrase.
Please Note: If you lose your Seed Phrase, no one can recover it or your wallet or lost Qoin!
- Your Qoin Agent can provide you with a copy of the Wallet Seed Phrase Record Sheet (shown in this document) to record your seed phrase. Once recorded ensure you keep this in a safe and secure place.
6. You will then be directed to the ‘Verify Seed Phrase’ screen.
- You will need to select the words in the same order you wrote them down, before you can complete the backup process.
7. Then select ‘Verify Seed Phrase’.
8. You have now successfully backed up your wallet and are at the final stage to ensure your wallet is secure.
9. You will be directed to the ‘Lock Seed Phrase’ screen.
- Select this option to finalise the backup process.
10. Congratulations your wallet is now fully secure. Please remember to store your backup seed phrase securely
Wallet Seed Phrase Record Sheet
Your Qoin Agent can provide you with a copy of the Wallet Seed Phrase Record Sheet (shown here) to record your seed phrase. Once recorded ensure you keep this in a safe and secure place.
There are two versions of the Wallet Seed Phrase Record Sheet. One is designed to record the wallet seed phase for one wallet only and the other is designed to record the wallet seed phrase for up to four different wallets.
To download the Wallet Seed Phrase Record Sheet, click here.
Alternatively, you can email [email protected] to request a copy of the ‘Wallet Seed Phrase Record Sheets’.