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KYC ATT Access Issue – iOS Devices

ATT is an additional level of security that Apple have introduced known as Advanced Tracking Transparency which is an additional privacy protection for Apple device owners.  With ATT, when you download or open an app, a notification pops up asking if you want to be tracked across third party apps and websites.  For Qoin, this is required in order to collect your personal information to complete the Know Your Customer (KYC) identification verification checks so that our off-site partner can complete the ID verification on you. 

Once the KYC has been completed, you can turn the tracking off.

During the KYC process, you are  presented with a popup asking for permission for the app to track their activity.  If you select Ask App Not to Track instead of Allow, you will receive a popup about ATT Access as shown below.

When this message is displayed, you can follow the steps below to turn the tracking on: 

  1. Click Open Settings


  1. Click on the toggle next to Allow Tracking



  1. Click on Allow


  1. The toggle will turn green to show that it is turned on.

Return to the Qoin App to complete the KYC.

If you have pressed Cancel in Step 1 above, you will need to go through the Privacy menu to update your Tracking:

  1. Click on the iOS device Settings icon.


  1. Scroll down to Privacy and select this option.


  1. Click on Tracking


  1. Ensure that the toggle for Allow Apps to Request to Track is turned on (green), and that the toggle for Qoin Wallet is turned on (green).


Return to the Qoin App to complete the KYC.

When your KYC is completed, you can follow the steps above (Settings/Privacy/Tracking) to turn the Tracking option off.

Updated on April 12, 2022

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