iOS. Back up device to iTunes or iCloud then restore to a new iOS device

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WARNING: Backing up to iTunes or iCloud will not backup your wallet

Backing up your old device to iTunes or iCloud and then restoring the backup to a new device will ONLY back-up the applications installed on your old device.

In the case of your wallet inside the Qoin Wallet app – the wallet inside your Qoin Wallet application will NOT be backed-up.

What to do if you can no longer back up the wallet on the new device after restoring from iTunes or iCloud.

STEP 1. Import your wallet onto ANOTHER device

On ANOTHER device – import your wallet into the Qoin wallet app
Confirm that the wallet has been imported and your Qoin is visible
- Proceed to STEP 2. On your device
If wallet will NOT import, send the following information to Qoin Support
- Take a screenshot of what happens
- Advise the device model e.g. iPhone 8S, IOS version on device e.g. 13.3.1
- Version number of the Qoin Wallet app e.g. 1.1.7 (28)
- Do not proceed

STEP 2. On YOUR device