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iOS. Back up device to iTunes or iCloud then restore to a new iOS device


WARNING: Backing up to iTunes or iCloud will not backup your wallet

Backing up your old device to iTunes or iCloud and then restoring the backup to a new device will ONLY back-up the applications installed on your old device.

In the case of your wallet inside the Qoin Wallet app  – the wallet inside your Qoin Wallet application will NOT be backed-up.

What to do if you can no longer back up the wallet on the new device after restoring from iTunes or iCloud.

STEP 1. Import your wallet onto ANOTHER device

  • On ANOTHER device – import your wallet into the Qoin wallet app
  • Confirm that the wallet has been imported and your Qoin is visible
    • Proceed to STEP 2. On your device
  • If wallet will NOT import, send the following information to Qoin Support
    • Take a screenshot of what happens
    • Advise the device model e.g. iPhone 8S, IOS version on device e.g. 13.3.1
    • Version number of the Qoin Wallet app e.g. 1.1.7 (28)
    • Do not proceed

STEP 2.  On YOUR device

  • Delete the Qoin Wallet app from your device
  • Re-install Qoin Wallet app onto your device from the App Store
  • Import your wallet – you will need the Seed Phrase to import
  • Back up your wallet

How To Backup Your Wallet: https://vimeo.com/383659598

Restore Your Qoin Wallet: https://vimeo.com/383655799

Updated on September 7, 2020

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